I had one installed last year.
Only drawbacks are the cost & you tend to take longer showers because the water always stays hot.
- It's made by Rinnai (the only one I'd recommend after doing 2 years of research)
- Had it installed by the local natural gas company
- They increased the size of the service at no charge
- Took 2 guys 5 hours to install
- Gas company provided free financing for 12 months, just added it to my monthly bill
- Most require a professional installation to keep the warranty in effect
- Most makers have an interior & exterior models
- Exterior easier to install
- I went with exterior, looks like a white briefcase on the side of the house
- The model I have supports 3 uses / users
- Most have electronic temp controller (mine is set at 110deg)
- Will supply 110deg water for the 3 uses as long as I don't run out of gas or water
- Tiny increase in gas bill
PM me if you want to discuss more.