fastblackmerc
Everything Marauder, LEDs & HI
Sounds like it. Could also be your multifunction switch.
Lighting Control Module Recall
- Thread starter frdwrnch
- Start date
Sounds like it. Could also be your multifunction switch.
crouse
I know nothing
So mine are working intermittently. Sometimes when I turn the switch to the On position, the headlights don't turn on. So I turn the switch off then on again several times, then they work. What's going to happen if I bring it to my local Ford dealer and I can't replicate the issue? I suppose I could make an appointment and hope they don't work when I drop it off. If they do work then leave and make another appointment to try again another day?
Zack
Turbo Marauder
They will replace it no questions asked.
If you are like me, you have made friends with everyone at the dealer.
Back when I was under warranty, I would have them order me the replacement part, change it myself, then return the bad part to them.
Your buddy in the shop will get paid for the 'time' without ever lifting a finger.
WINNING.
Zack - I agree with you, generally. But having the right service writer helps. Some are plain a-holes - like it comes personally out of their pocket.
Two more things....
- if you b-tch about it long and hard enough, someone will listen.
- wait until near the end of the recall campaign in Oct., and then make a fuss. It puts the urgency on them.
fastblackmerc
Everything Marauder, LEDs & HI
If you don't want to take the chance that your LCM will work when you go to the dealership, I can send you an LCM that is guarantied not to work. I just want your old one in return.
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Jim - now that's one heck of a warranty. "Warranty is void upon use."
I love it!
fastblackmerc
Everything Marauder, LEDs & HI
Jim - now that's one heck of a warranty. "Warranty is void upon use."
I love it!
Warranty = it will NOT work!
I was thinking more like smoke on the water....
fordmike65
New member
Looks like I'll be taking advantage of Ford's extended coverage. I figured I'd replace my LCM through my Ford warranty, but guess I can save myself $100! Picked up my car from the bodyshop this past Sat & no headlights. Only the "Flash/pass" would work. No low/high beams. Gave the LCM a few taps & she's working again...till the next time I switch them on. Unfortunately they are D99(Ford code for Intergalactic Backorder). Hoping one will come in since they emergency ordered it.
License2Bill
New member
I went in to ask about this and they tried saying it isn't a recall but an extension of manufacturer's warranty, and that they won't do the repair preemptively on my vehicle. I thought about trying to pull the worst case scenario card on them "What if it's raining at night, I'm driving along on an unlit winding road and the unit fails, I crash as a result..." Heck of a lawsuit they would have on their hands.
I guess the point of this post is to find out whether anybody has successfully managed to have them replace the unit before the original had begun failing.
I guess the point of this post is to find out whether anybody has successfully managed to have them replace the unit before the original had begun failing.
fordmike65
New member
Yeah, not a recall. Just an extended coverage of the part should it fail. If you ask me it should be, but it is what it is. I'm a Ford tech and the only way it's getting replaced is cuz it has indeed failed & can be verified.
14N01 is a Customer Satisfaction Program and not a recall. I had had some issues with my headlights turning off when I hit the gas hard, then coming back on - but never did it long enough for me to figure out what was wrong. When 14N01 came out I went and grabbed an LCM from my parts guys and got paid to install it thanks to the extended warranty.
My dealer has only delt with the recall on two other vehicles, both of which I handled. Both times I asked the customer if they have had any issues with their headlights. The first said no issues and I told him there was nothing to be done. The second said yes, and I ordered an LCM without even looking at the car - after it went on Ford's highest priority back order.
I'm not the most moral technician in the shop, as about half of my co-workers would do the entire process by the book - but the point of what I'm saying is that if you calm and cool I'll help you out, if you come in mad and loud trying to tell me how to do my job I'll tell you to pound sand.
I see allot of people unhappy with how a Ford dealer handles this situation, because more likely than not it will be done by the book and in this case if unverified a warranty repair will not take place. Something that everyone here should understand is that from the perspective of the Service advisor and Technician, when performing warranty work Ford is the customer, the owner of the vehicle is not - and I completely understand that for the owner of the vehicle this is not the case, they are still the customer. But when warranty is paying the dealership for the repair the advisor and technician are obligated to do things exactly as Ford tells us to, even if that means frustrating the customer - and thats not our choice.
My dealer has only delt with the recall on two other vehicles, both of which I handled. Both times I asked the customer if they have had any issues with their headlights. The first said no issues and I told him there was nothing to be done. The second said yes, and I ordered an LCM without even looking at the car - after it went on Ford's highest priority back order.
I'm not the most moral technician in the shop, as about half of my co-workers would do the entire process by the book - but the point of what I'm saying is that if you calm and cool I'll help you out, if you come in mad and loud trying to tell me how to do my job I'll tell you to pound sand.
I see allot of people unhappy with how a Ford dealer handles this situation, because more likely than not it will be done by the book and in this case if unverified a warranty repair will not take place. Something that everyone here should understand is that from the perspective of the Service advisor and Technician, when performing warranty work Ford is the customer, the owner of the vehicle is not - and I completely understand that for the owner of the vehicle this is not the case, they are still the customer. But when warranty is paying the dealership for the repair the advisor and technician are obligated to do things exactly as Ford tells us to, even if that means frustrating the customer - and thats not our choice.
vegasmarauder
DBP #102
No pre-emptive repairs. The letter even says you have to have a no both headlight conditon to bring it in and the LCM has to be verified as the cause.
I was re-embursed for a LCM we bought over the counter in 2008. I had recorded the VIN and mileage at time of repair on the receipt (I do it on all the receipts). Took 3 weeks for the check from the dealer to come in the mail.
They are still on back order too.
I was re-embursed for a LCM we bought over the counter in 2008. I had recorded the VIN and mileage at time of repair on the receipt (I do it on all the receipts). Took 3 weeks for the check from the dealer to come in the mail.
They are still on back order too.
fastblackmerc
Everything Marauder, LEDs & HI
Technically no, but it will depend on how the dealership interprets the notice.
WPG_Merc
Maple Leaf Marauder Member
:2thumbs: mine was 3 weeks but it will get fixed before going too MV 12.
How are things in P.E.I , Is there other MMs over there.